Ordering

We have taken time to consider what print types and sizes are offered for each of our collections so as to provide you with options that make sense rather than overwhelm you with endless choices. Additionally, for some of our largest sizes, framing and shipping is not feasible without special arrangements. In the case of our Beautiful Places Collection, we happily offer larger sizes in our fine art paper so that you can choose a local framer and enjoy.

All that being said, if you have a special request, please contact us at hello@johnstonarthouse.com.

Please do! We will make every effort to work with you to accommodate special requests.

We accept Visa, MasterCard, American Express, Discover, and PayPal. 

Your credit card or payment service will be billed at time of order. 

Yes. Sales tax will be calculated and included, as applicable.

We do! You can purchase them here.

Processing

We know you’re excited to receive your art—however, custom takes time. Please allow a 2-4 week turnaround (including shipping).

Shipping & Returns

Shipping is FREE within the continental United States. Additional charges and time may apply when shipping to Alaska or Hawaii.

We sure do! Currently, the site is only set up to process shipping in the United States, but contact us at hello@johnstonarthouse.com and we will process your order. Please note, additional charges and time may apply.

We cannot.

We ship FedEx Ground. Shipping time generally takes 5-7 business days within the continental United States.

Yes. We will cover any damages that occur during transit from our production facility to the destination address listed on your order.  

We work hard to ensure the risk of damage during transit is low, but things do happen. If your package arrives damaged or broken, please contact us within 7 days of delivery. We will need a copy of the shipping receipt and photographic proof of the damage. Once it is determined that the damage occurred during shipping, we will happily replace the art at no cost to you.

If for any reason you are not completely satisfied with your purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase.

The Art

All prints from our Beautiful Places Collection will be signed in the lower right-hand corner. Call it “traditional,” but we feel landscape art is not complete without the artist’s signature! Our other collections, however, do not have a signature on the art itself. ALL prints include a signed Certificate of Authenticity.

Your art will be shipped with the appropriate hanging equipment already attached to the back of the frame. Picture hangers and/or wall anchors are recommended but not included.

On framed fine art prints, use a soft, dry, lint-free, non-abrasive cloth (microfiber, for instance). Spray or dampen the cloth with a cleaner. We recommend mild, non-abrasive, non-ammonia glass cleaner, such as eyeglass lens cleaner. Do not spray directly onto the surface. Gently wipe the surface from the center of the piece out to the edge.

For all other print types (acrylic, metal, wood, and canvas) use a soft, dry, lint-free, non-abrasive cloth (microfiber, for instance). Do not use any cleaner. Gently wipe the surface from the center of the piece out to the edge.

Other

Every artist makes a personal decision whether to have limited or open editions based on a number of factors. JOHNSTON Art House was created as a way of sharing our art with as many people as possible—we, therefore, do not currently limit print production.

Not only is plexiglass the industry standard and contains more UV protection, but plexiglass is also both lighter and less breakable compared to glass. The standard UV plexiglass we use for framed paper prints filters 85-89% of UV and 92% of light.

All images contained within this website are the copyright of JOHNSTON Art House. Images may not be in any way reproduced, copied, printed or scanned. All images must not be used without expressed prior permission via written consent from JOHNSTON Art House. Please contact us at hello@johnstonarthouse.com if you have any questions.